Refund policy

Refund & Return Policy

Last Updated: August 2026

At CA Fits, we stand behind the quality of our products. If you're not completely satisfied, we're here to help. Here's how our return and refund process works.

Return Window

You have 30 days from the delivery date to initiate a return or exchange. Returns requested after 30 days cannot be processed.

Eligibility Requirements

To be eligible for a return or exchange, items must be:

  • Unused and unworn — no signs of wear, stretching, or damage
  • Original tags attached — clothing labels must be intact
  • Not washed or altered — no cleaning, modifications, or attempted repairs
  • In original condition — packaging and materials included

What We Offer

Our Priority: Replacement We believe in making things right. For most returns, we offer:

  • Free replacement with the same or alternative design
  • Free replacement shipping to your address
  • Quick processing — replacement ships within 5-7 business days of approval

Refunds: For Extreme Cases Full refunds are available for:

  • Defective print quality (blurry, faded, or incomplete design)
  • Material defects (tears, holes, stitching issues)
  • Wrong item shipped
  • Size/fit issues that cannot be exchanged (rare, as our sizing is true to size)

Refunds are processed within 5-7 business days of return approval and issued to your original payment method.

Return Shipping

Customer Pays Return Shipping

  • You are responsible for return shipping costs
  • We recommend using tracked shipping for your protection
  • Return shipping address will be provided via email after approval

Return Address: Return instructions and the specific address will be emailed to you once you contact our support team.

How to Initiate a Return

  1. Contact us at support@cafits.com with:

    • Your order number
    • Reason for return (defect, wrong size, changed mind, etc.)
    • Photos of the item (if reporting a defect)

  2. Receive approval — Our team reviews your request and responds within 2-3 business days

  3. Ship the item — Pack securely and send to the return address provided (customer pays shipping)

  4. Await inspection — Once received, we inspect the item (3-5 business days)

  5. Get resolution — We'll either ship your replacement or process your refund

What We Cannot Accept

We cannot process returns for:

  • Items showing signs of wear (pilling, fading, stretched fabric)
  • Washed or laundered items
  • Items with stains or odors
  • Items damaged by customer use
  • Missing original tags or packaging
  • Items outside the 30-day window
  • Final sale or discounted items (unless defective)

Defective Products

If your product arrives defective (print quality issues, stitching problems, material defects):

  1. Contact us immediately at support@cafits.com with photos
  2. We'll verify the defect
  3. Free replacement + free shipping — no questions asked
  4. No return shipping required for defects

Size & Fit

Our sizing is true to size. Before returning for size reasons, please:

  • Check our sizing chart on the product page
  • Consider that garment-dyed items may have slight color variation
  • Note that CA Fits tees feature a relaxed, slightly oversized fit

If you do need a different size:

  • We offer free size exchanges within 30 days
  • Contact support@cafits.com to arrange
  • We'll ship your new size free of charge

Shipping Delays

If your order hasn't arrived within the estimated timeframe:

  • Contact us at support@cafits.com
  • Provide your tracking number (sent via email)
  • We'll investigate with our shipping partner
  • If lost in transit, we'll send a replacement at no cost

International Returns

International customers:

  • You're responsible for return shipping costs to the UK
  • Return shipping can be expensive — please weigh your options
  • For defective items, we'll cover replacement shipping costs
  • Contact support@cafits.com for return address in your region

Exchanges vs. Refunds

Prefer an exchange?

  • Choose a different size, color, or design
  • No additional cost for exchanges
  • Free replacement shipping worldwide
  • Faster than refunding and re-ordering

Need a refund instead?

  • Available for defects or extreme cases only
  • Process within 5-7 business days of approval
  • Original shipping costs are non-refundable.

Questions?

We're here to help. Reach out anytime:

Email: support@cafits.com
Response Time: 2-3 business days

Our Promise: We want you to love your CA Fits shirt. If something isn't right, we'll fix it. That's the CA Fits guarantee.

Let your shirt do the talking. We'll make sure it says the right thing.